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Return and Exchanges:
Once an order is processed it can no longer be cancelled. Drop shipped items cannot be returned.
We can only give Store Credit, no refunds. For Exchanges, you must call us to see if item can be exchanged as most are made to order and special order, this will be entirely up to the manufactuer or designer of item. Shipping fee paid by customer for item exchanged for. Exchanges: 1 item per order taken back for exchange no re stocking fee, (lesser priced merchandise) after 1 item exchanged all other items exchanged on order will incur 25% re stocking fee. Shipping fee paid by customer for item exchanged for. Credit Card or Paypal invoice will be charged for re-stocking fee and shipping expenses. Credit issued good up to 1 year from date of original purchase, if customer wishes to wait on choosing items at a later date. Refunds are given only if manufactuer defect. Return Authorization required for exchanges. Merchandise sent to any address without Return authorization will be returned to sender. Please do not Re-0rder the item you wish to Exchange for thru our Online Shopping Cart, we will only give a Store Credit for this new order. *****
If you wish to return an item , you must contact us within 5 days of receiving shipment at info@theclassycottage.com. Merchandise must be returned in it's original, new and unused condition within 15 days of receipt. All products must be returned in original packaging and sent back to us using an insured method such as Fedex or UPS with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. We will determine whether or not an item returned is unused, and is in original condition. Credit or exchanges will be provided once original item has been received.
To help us quickly exchange an item for you please e mail us at info@theclassycottage.com with the following information:
* Your Name
* Order Number
* Item you wish to Exchange
* Size/ Color/ or Style you wish to Exchange For
We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.
Please take into consideration the cost and time involved in returning and exchanging items.
Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned.
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